Return/ Refund Policy for Manufactured Items
1. Eligibility for Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with a manufactured item, you may return it under the following conditions:
- Time Frame: Returns must be requested within 7 days from the date of purchase.
- Condition: Items must be unused, in their original packaging, and with all tags and labels attached. Any signs of use or damage may result in a refusal of the return.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Reach out to our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a return authorization. Please provide your order number, a description of the item, and the reason for the return.
- Return Authorization: Once approved, we will provide you with a Return Authorization Number and instructions for returning the item.
3. Shipping Instructions
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part.
- Address: Send the item to [return address]. Ensure that the Return Authorization Number is clearly marked on the package.
4. Refunds and Exchanges
- Refunds: Custom made products are not eligible for a refund or return unless they have been made incorrectly. Brought in product lines will be refunded only if the product can be returned to the original supplier less a restocking fee. rPlease allow [5-10] business days for the refund to appear in your account.
- Exchanges: If you wish to exchange the item for another product, please specify the desired item when contacting customer service. Exchanges are subject to availability.
5. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Clearance or final sale items
- Items damaged due to misuse or improper handling
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return and replacement or refund at no additional cost to you.
7. Contact Information
For any questions or concerns regarding our return policy, please contact our customer service team at:
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Phone: 02 4648 9100
Thank you for shopping with us!